Privacy Policy

Last updated: December 1, 2025

1. Introduction

This Privacy Policy explains how WinCarts ("we", "us", or "our") collects, uses, and protects your personal information when you use our website (wincarts.com) and our WooCommerce plugin (collectively referred to as the "Service"). By using our Service, you consent to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you create an account or use our Service, we may collect the following information:

  • Name
  • Email address
  • Password
  • Billing information
  • Phone number

2.2 Information Collected Automatically

We may automatically collect certain information when you use our Service, including:

  • IP address
  • Browser type and version
  • Operating system
  • Time zone
  • Pages visited
  • Time and date of visits
  • Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze web page flow, customize our services, measure promotional effectiveness, and promote trust and safety.

2.4 Log Files

Our Service may use log files to collect information such as IP addresses, browser types, access times, and pages visited.

2.5 Information from WooCommerce

When you install our WooCommerce plugin, we may access certain types of information from your WooCommerce account, including:

  • Store information
  • Customer data
  • Order data
  • Theme and asset data
  • Discount and price rule data

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and improve our Service
  • Process transactions
  • Send transactional messages and updates
  • Respond to your comments and questions
  • Send promotional communications (with your consent)
  • Analyze usage of our Service
  • Protect against fraud and abuse

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers to help us operate our business and provide our Service. These providers are obligated to protect your information and may be located in different countries around the world.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 Access and Update

You may access and update certain personal information through your account settings.

6.2 Communication Preferences

You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us directly.

6.3 Cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting or disabling cookies may impact your experience using our Service.

7. GDPR Compliance

For users in the European Economic Area (EEA):

7.1 Legal Basis for Processing

We process personal data based on consent, contract fulfillment, and our legitimate business interests.

7.2 Data Subject Rights

You have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at hello@wincarts.com

7.3 Data Retention

We retain personal data for no longer than necessary, typically for at least 5 years unless specifically asked to delete it.

7.4 International Transfers

Your information may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hello@wincarts.com